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I ordered an upgrade and got the xkn number but no delivery timescale?

fraserandaimee
Investigator
Investigator

‎09-11-2018 08:53 PM

I ordered an upgrade and got the xkn number but no delivery timescale is available when i try tracking?

0 Helpful
7 REPLIES 7
Northerner
EE Community Star
EE Community Star

‎09-11-2018 09:33 PM

Hi @fraserandaimee

 

Because it's not dispatched yet.

 

Thanks



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0 Helpful
fraserandaimee
Investigator
Investigator
In response to Northerner

‎09-11-2018 09:45 PM

Fair enough, but surely there must be an approx timescale prior to dispatch.  Or at least a follow up email or text to give me an update.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to fraserandaimee

‎10-11-2018 08:48 AM

Hi @fraserandaimee,

 

Thanks for visiting the EE Community.

 

When did you place your order?

 

Was the phone you ordered in stock or was it a pre-order?

 

Thanks

 

James

0 Helpful
fraserandaimee
Investigator
Investigator
In response to James_B

‎10-11-2018 09:50 AM

Hi James,

 

It was ordered on the 7th as part of an upgrade deal/package with a nintendo switch.  The phone did show as in stock when i ordered it.

 

Cheers

 

Fraser

0 Helpful
jodieg89
Explorer
In response to fraserandaimee

‎10-11-2018 09:54 AM

I'm having same problem but my order number won't even work

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to jodieg89

‎10-11-2018 10:06 AM

Hi @fraserandaimee,

 

Please get in touch with customer services so we can take a quick look at your order.

 

Thanks

 

James

0 Helpful
fraserandaimee
Investigator
Investigator
In response to jodieg89

‎10-11-2018 10:24 AM

U need to call ee as my order was the exact same and when i spoke to them they said the order was cancelled in error and has to be reprocessed on monday. Not great!!

0 Helpful