I order online on Saturday
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07-04-2021 09:29 PM
I have made an upgrade on Saturday, received an email with xko order number but after that I didn't receive any update. Would anyone be able to let me know what happened? Did my order or credit checks got declined?
I am not sure what to do.
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08-04-2021 10:49 AM
Hi @Rok04,
Please get in touch with Customer Care so we can check the status of your order and stock availability.
It looks like that particular model could now be end of line.
Thanks
James
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07-04-2021 09:37 PM
Also, I am not able to track my order it says "Sorry, we can't show your order details right now."
When I ordered it was showing that the phone was in stock. I ordered the Samsung Galaxy S21 Ultra in Phantom Silver with 512GB.
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07-04-2021 10:11 PM
It’s probably out of stock, I ordered an iPad at the weekend and even though said in stock I only received one email, spoke to them on the phone today and it’s out of stock until maybe tomorrow or maybe next week. Not very helpful when they tell us something is in stock and it’s not 🤦🏼♀️
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08-04-2021 08:55 AM
Hi @Rok04,
Welcome to the EE Community. 🙂
Was it definitely the 512GB model you ordered? We currently only offer the S21 Ultra in 128GB or 256GB.
James
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08-04-2021 10:39 AM
- Hi James, yes I ordered the 512GB model. Please see below screenshot of my order.
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08-04-2021 10:49 AM
Hi @Rok04,
Please get in touch with Customer Care so we can check the status of your order and stock availability.
It looks like that particular model could now be end of line.
Thanks
James
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09-04-2021 05:40 AM - edited 09-04-2021 05:43 AM
