I just spoke with EE and changed my plan to sim only and now no signal

[JJKane]

Hi there I just spoke with EE lady in Cornwall, as I wanted to remove spend cap , she looked at my ac and said to move to sim only plan , I said ok , now I have no signal at all and really need to call a friend in danger urgently please help 

Joanne kane 

[Chris_B]

@JJKane  No one here can help you with this and customer services is now closed.   Have you tried restarting your device?  

[Northerner]

Hi @JJKane 

Have you tried restarting your device?

Did you ask for a new SIM card as if you did then your old one will be disconnected. 

Thanks

[mikeliuk]

A quick mention that other service providers use activation of the new SIM as the trigger event for deactivating the old SIM, as sometimes the new SIM may be lost in the post.

It's possible this service provider may do things differently to keep things interesting (I slightly doubt it). Good luck! 🤓

Out of interest, what was the plan before the change?