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I jusr got new s21 with sim card

Champagne7
Visitor

‎08-03-2021 01:53 PM

  • My sim is not working just received a new phone with new number. 
0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎08-03-2021 02:05 PM

@Champagne7  Is this an upgrade or are you a new customer of EE ?  If this is an upgrade you can just put your old Sim card in your new device.  If you are a new customer you need to allow your Sim card to activate this can take up to 24 hours.  Try switching the device off/on again a few times. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎08-03-2021 02:06 PM

Hi @Champagne7 


What was the reason for your new SIM & phone?

 

Is this a new connection to EE? Or an upgrade of an existing pay-monthly phone?

 

Are you on pay-monthly or PAYG?

0 Helpful