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I have ordered an iphone 13 pro max no updates on delivery date

Subi0614
Investigator
Investigator

I have ordered an iphone 13 pro max on Friday there is no message of delivery till yet not message from the delivery team 

15 REPLIES 15
Katie_B
EE Community Support Team

Hi @Drummerash

 

This device shows to expect despatch within 7 days. 

 

As you ordered on November 12th I would recommend giving us a call. 

 

Katie 🙂

Thanks Katie 🙂 I just received a text asking to pick a delivery slot but it didn't allow me to choose one. The order tracking hasn't updated but I'll keep checking on this throughout the day 

Katie_B
EE Community Support Team

It's great to hear your new phone is on its way to you @Drummerash

 

Thanks for letting us know, 

 

Katie.

@Katie_B  I have replied you kindly check please

@Katie_B  

Hallo still now I didn't get any updates or any messages from your team, I have replied to ur private messages which u have send.

Kindly please look in to this matter 

Chloejaynee
Established Contributor
Established Contributor

@James_B I got my email to confirm dispatch today but its being sent to a different address then what was agreed over the phone when I placed the order! How many more issues will I face? Spending more time on the phone trying to rectify EEs problem!.I had it confirmed to me 3 times which address they had as they tried selling me bt Internet!