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I have just ordered a phone and received successful email. What does this mean?

Nat_201093
Investigator
Investigator

‎16-09-2019 11:27 AM

Hi, I have just ordered a phone and had a email saying successful. What does this mean? Does this mean all the checks have gone through and I have passed the credit check? 

0 Helpful
5 REPLIES 5
XRaySpeX
Grand Master
Grand Master

‎16-09-2019 11:33 AM

@Nat_201093 : Yes, your order has been accepted. You will later get a tracking no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Nat_201093
Investigator
Investigator
In response to XRaySpeX

‎16-09-2019 11:45 AM

Hi, 

Thank you! 

As it’s the phone 11 when would I receive the email? I’m worried it won’t have gone through 

0 Helpful
James_B
EE Community Support Team
In response to Nat_201093

‎16-09-2019 02:35 PM

Hi @Nat_201093,

 

Welcome to the EE Community. 🙂

 

You'll receive a text message from DPD with tracking details the day before your delivery.

 

Thanks for choosing EE.

 

James

0 Helpful
Nat_201093
Investigator
Investigator
In response to James_B

‎16-09-2019 04:19 PM

If needed can the plan be changed when receiving the phone?? 

0 Helpful
Christopher_G
EE Community Support Team
In response to Nat_201093

‎16-09-2019 06:37 PM

Hi @Nat_201093

 

Welcome to the community. 

 

Yes, you can change your plan. There are rules to which plans you can change to though. You can see more information on our how do I change my EE plan article.


Chris 🙂

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