I have just ordered a phone and received successful email. What does this mean?

Nat_201093
Investigator
Investigator

‎16-09-2019 11:27 AM

Hi, I have just ordered a phone and had a email saying successful. What does this mean? Does this mean all the checks have gone through and I have passed the credit check? 

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎16-09-2019 11:33 AM

@Nat_201093 : Yes, your order has been accepted. You will later get a tracking no.

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Nat_201093
Investigator
Investigator
In response to XRaySpeX

‎16-09-2019 11:45 AM

Hi, 

Thank you! 

As it’s the phone 11 when would I receive the email? I’m worried it won’t have gone through 

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James_B
EE Community Manager
EE Community Manager
In response to Nat_201093

‎16-09-2019 02:35 PM

Hi @Nat_201093,

 

Welcome to the EE Community. 🙂

 

You'll receive a text message from DPD with tracking details the day before your delivery.

 

Thanks for choosing EE.

 

James

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Nat_201093
Investigator
Investigator
In response to James_B

‎16-09-2019 04:19 PM

If needed can the plan be changed when receiving the phone?? 

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Christopher_G
EE Community Support Team
In response to Nat_201093

‎16-09-2019 06:37 PM

Hi @Nat_201093

 

Welcome to the community. 

 

Yes, you can change your plan. There are rules to which plans you can change to though. You can see more information on our how do I change my EE plan article.


Chris 🙂

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