I have forgotten my number

[alice911]

How can I retrieve my contact number as I have not been using for my than 2 years. I'm able to login to my account but find the number has been remove from the account. I still have sim card with me 

[Schockwave · Accepted solution]

Hello @alice911 ,

Welcome to the community,

Unfortunately, if you have not made a chargeable call or text In two years and it was a pay as you go number, then it will have been lost, and that is why your number has been removed. To keep a number, you must make a chargeable call or text, not just use the minutes and text included.

[Katie_B]

Hello @alice911. 

Thanks for coming to the community. 

@shockwave has provided you with the right answer. 

If you haven’t used your phone for any chargeable activity for 179 days, your account will go into hibernation and any credit will be removed. 

When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity.

After 269 days of inactivity we’ll send you a text to let you know the number will be disconnected within 24 hours.

After 273 days the number will be recycled and lost.

Please be sure to let us know if you have any further questions, 

Katie 🙂