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I have been waiting over 2 months for unlock code

Diesel279
Investigator
Investigator

Hi all

I requested an unlock code for a paygo motorola and have been waiting over

2 Months for a response.

please could someone help me

thanks

11 REPLIES 11
Chris_B
EE Community Star
EE Community Star

@Diesel279  Requested where ?     And where did you get this device from ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Hi 

direct from ee

 

Chris_B
EE Community Star
EE Community Star

@Diesel279  And where did you make this request? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Spoke to an advisor on 150 gave the my imei and was told should hear in 10 days

this was on the 17th july 

 

Chris_B
EE Community Star
EE Community Star

@Diesel279 I recommend you call customer services again about this and get it escalated. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

ok will do 

thanks for your help

saucysue48
Explorer

It has been 3 months for me, disgusting service from EE

Katie_B
EE Community Support Team

Hello @saucysue48

 

Thanks for coming to the community. 

 

I am sorry to hear you are still waiting for an unlock code. 

 

What device are you trying to unlock?

 

Speak soon, 

 

Katie.

@saucysue48  Where did you get this device from ? What device is it ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.