Upgrade online

[rabl]

I want to upgrade my phone  online  so I log onto the ee app on android (tried 2 different devices)when I click on upgrade it says taking you to online shop then says page unavailable try thes links ie shop etc but they won't let me view upgrade deals online 

Same on PC but if I log out of ee and go incognito in the browser it let's me see the shop but as soon as I log in it says page not available this is so frustrating are ee trying to force me to talk to an operator and not letting me upgrade onlne

[rabl]

I'm having the same problem has anybody solved this or are ee just trying to force us to talk to an operator

[Chris_B]

@rabl  Try clearing your browser history and cookies and try again, EE are not trying to get you to call them. But I’ll say this if you did you might be offered something that’s not available online.  

[rabl]

Tried all that, why are there questions dating back years about this try searching on line and in this community  there's loads of people had this problem and funnily enough the answer is always to call 150 and you'll get a better deal, it's obviously deliberate.

[GlitterFairy73]

I'm also having the same problem. I have limited time to go into the store. This seems to have been going on for a while

[James_B]

Hi @GlitterFairy73,

Welcome to the EE Community. 🙂

Our upgrades team will be happy to help if you get in touch on 150.

Thanks

James