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16-08-2020 12:16 PM
Hi, I bought a Sim only package for my iPad, it works ok.
I now need to get in contact with someone on the help desk but the number I ring keeps asking for a phone number and I do not have one, nor do i have an EE phone to send the 150 message to.
All I want to do is peak to some one about my sim card which I pay for each month
How can I speak to someone please
16-08-2020 12:49 PM
@Ybslik , do you have a mobile phone? You should be able to see the number by going into settings, the same would be if you put it in your I-Pad, and if you are on a monthly contract you should also see it when you log into your account or use the EE App, it should show there. Not sure whether it would show on your car tracking device in settings, worth a check.
16-08-2020 12:50 PM
@Schockwave : I'm think this is a contract SIMO and anyway OP never said it's not been used for 3 years, just that it was bought 3 years ago.
16-08-2020 12:52 PM
@XRaySpeX , yes I can see that now, since he has replied, and have now given suggestions as to how to find the number, which hopefully will be helpful to him, we shall see
16-08-2020 12:54 PM
Hi Thanks But I do not have a phone with the sim card, I'm using the now in my Car tracking device. As far As I know I do not have an account set up, just get billed every month. Was £10 but just gone up to £10.21.
I bought the contract with orange but that all changed and I was put onto EE.
16-08-2020 01:02 PM - last edited on 16-08-2020 01:51 PM by Leanne_T
Hi Just found some information on my home Pc about the payments I make. A note I've added says EE Acc No ********* - Service No *******.
If that means anything to anyone
[mod edit: personal details removed from the forum]
16-08-2020 01:03 PM
Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.
16-08-2020 01:04 PM
Ok that great thank ringing now.
16-08-2020 01:24 PM
Hi Guys, Thanks for all your help finally got through to some one and its all bee sorted.
16-08-2020 01:27 PM
@Ybslik , Thank you for letting us know, glad you now have it all sorted, pleased we could all help.
16-08-2020 02:03 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.