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I have a sim only for my Ipad - no phone number

Ybslik
Explorer

‎16-08-2020 12:16 PM

Hi, I bought a Sim only package for my iPad, it works ok.

I now need to get in contact with someone on the help desk but the number I ring keeps asking for a phone number and I do not have one, nor do i have an EE phone to send the 150 message to.

All I want to do is peak to some one about my sim card which I pay for each month

How can I speak to someone please

0 Helpful
19 REPLIES 19
XRaySpeX
EE Community Star
EE Community Star

‎16-08-2020 12:26 PM

All SIMs have a mobile no. It would have been printed on he SIM's packaging when you received it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Ybslik
Explorer

‎16-08-2020 12:29 PM

I have bought a Sim only to go with my iPad. I need to talk to someone on the help desk but when I ring the number it asks for my telephone number. I do not have one.

I do not have an EE phone to send the number 150 too.

How can I contact some one to talk to please

0 Helpful
Ybslik
Explorer
In response to XRaySpeX

‎16-08-2020 12:35 PM

Hi, Thanks for the quick reply.

This was over three years ago and the sim packaging has long since been thrown away

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Ybslik

‎16-08-2020 12:39 PM

@Ybslik , If you have not used the SIM card in three years, then the number will no longer be available, as numbers are recycled after a certain length of time.

 

If you check @XRaySpeX signature, there is an 0800 number you can ring, which is free and will be able to speak to someone, but you may have a wait, as EE is short staffed due to the pandemic, otherwise is there anything we can help you with?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Leanne_T
EE Community Support Team
In response to Ybslik

‎16-08-2020 12:39 PM

Hi @Ybslik

 

Thanks for posting on the community.

 

Do you still have the SIM card in the iPad?

 

If so, can you go into Settings > General > About, do you have a mobile number showing?

 

If not, you can call us on 0800 956 6000 to speak to our customer care team and no number will be needed 🙂

 

Let me know if you need any further help 🙂

 

Leanne.

Ybslik
Explorer
In response to Leanne_T

‎16-08-2020 12:41 PM

Thats great thanks

0 Helpful
Leanne_T
EE Community Support Team
In response to Ybslik

‎16-08-2020 12:42 PM

No problem @Ybslik

 

Please let us know if we can help you with anything on the community 🙂

Ybslik
Explorer
In response to Leanne_T

‎16-08-2020 12:42 PM

I rang that number , select 1 then 2 it is till requesting a phone number.

0 Helpful
Ybslik
Explorer
In response to Schockwave

‎16-08-2020 12:45 PM

Yes the sim is still in use but not in my Ipad and I still pay for it each month. I now have it in my car tracking device.

0 Helpful