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I had to add-on, but I paid the wrong one by mistake. Can I change this?

kwak
Visitor

on ‎13-08-2019 12:36 PM

I had to add-on, but I paid the wrong one by mistake. Can I change this?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

on ‎13-08-2019 01:09 PM

You could phone EE & see if they will change it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Katie_J
EE Community Support Team
In response to XRaySpeX

on ‎13-08-2019 03:14 PM

Good Afternoon @kwak. 

 

Thanks for coming to the community. 

 

@XRaySpeX is right, you'd need to speak with our mobile care team. 

 

Please be sure to let us know the outcome, 

 

Katie 🙂

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