I’d like to refund my top up

[Jeongbeen]

I paid £15 top up. But i changed my sim card. So i don’t need to use top up in my last sim card. I’d like to get refund £15 in my last sim card. Or i’d like to use £15 for my new pay monthly sim card instead of get refund

And I applied £20 pay monthly for 120GB data. But I got sim card only have 60GB data with £50 deposit charged. I wonder why i have only 60GB and when I can get back £50

[BrendonH · Accepted solution]

Refunds are non refundable and this is stated in the T&Cs.

Give EE a call they may be able to transfer it to your PM account

[XRaySpeX]

Had you done this online by Switch to pay monthly and save your existing PAYG credit would have been carried over as credit towards your future bills.

[johnb1384]

"Refunds are non refundable" ????

Can i get a refund for persistant "No Service"

[BrendonH]

It's meant to say Top-Ups are non refundable.

[Jeongbeen]

Then can i transfer the £15 credit that i have left onto my new contract?

[Leanne_T]

Hi @Jeongbeen

Thanks for posting on the community. 

Please give us a call on 150 or 0800 079 8586, our Mobile Care team will see what they can do to help.

Thanks. 

Leanne.