I can't find my reference number for delivery of my phone upgrade

[eminnie]

I upgraded my phone contract through the live feature, I forgot to save the reference number from the chat and the confirmation email does not contain my order reference number just the details of my new contract. I want to track the delivery, how can I find my reference number? I cannot ring as I do not have a phone until this new one comes, and the live chat feature says that my question is not applicable to live chat about so I'm unsure how I can get it? Thanks!

[Leanne_T]

Hi @eminnie

Thanks for coming to the community.

When did you place your order?

Also, which device did you order? if you can let me know the size and colour?

Thanks 🙂

Leanne,

[abatista1]

i have the same issue. the order confirmation email mentions delivery date 18 November 2020 but i didint receive the new iphone 12 pro max. i tried to track the order online, but the confirmation email only has my account number, there is no order reference number. Thanks

[Christopher_G]

Hi @abatista1

Welcome to the community.

Which iPhone 12 Pro Max version did you order? Please include colour and memory size.

Thanks

Chris

[abatista1]

Hi Chris, I ordered an
iPhone 12 Pro Max 5G 256GB Graphite
My account number is XXXXXXXX
Thanks for looking into this
Antonio

[MOD EDIT: Removed account number from public forum]

[Christopher_G]

Thanks, @abatista1

The estimated delivery guidance for that model at the time you ordered was to expect dispatch within 7 days.

DPD will be in touch when it's ready to deliver.

Thanks for your patience so far. 🙂

Chris