Hue bridge won’t connect to internet

[SJBell]

I am trying to switch my hue bridge to my 4g router but hue tech have told me I need to change my dns to 8.8.8.8. And allocate a static IP address .. if I want it to connect to the internet.... will this work ... is it a big job ... and will it cause any issues.. apologies if this is basic but I’m not tech savvy 

thanks in advance 

[XRaySpeX]

You shouldn't need to change anything on the router. What happens when you do connect the Hue Bridge to your mobile router?

[SJBell]

Hi the third light on the bridge flashes ... if connected to the internet it would be solid 

[XRaySpeX]

Can you see the Bridge in the router's list of connected devices? 

[SJBell]

Yes...it shows active

[XRaySpeX]

That's promising! What diagnostics / info can you get from the Bridge itself? 

[SJBell]

This is what hue tech told me

Ah we see, you will not be able to link the Hue Account with Mobile tower connection. Customers with satellite internet services or cell tower internet services can not connect (create) to their Hue account or control out of home. This is due to delays of provider network configuration. Therefor, Alexa and Google voice control will not work. However, most customers with these services still have access to Siri voice control. More information about this known issue you can call your Internet Service Provider (ISP). Many ISP are aware of this and working on a solution.

Actually, there has been one user that made it work on a satellite modem/router, so you can give that a try. He changed the DNS on his router to 8.8.8.8 and set a static IP address for the bridge. Please let us know if that works for you.

[XRaySpeX]

Sorry, all that means nowt to me and I can't see what it has to do with the issue. I asked you whether the device itself tells you anything not what the manufacturer says. 

You can always try their suggestions. 

[SJBell]

Sorry.. none of it makes sense to me

Hue shows on the router device list

there is a MAC address.. IP address.. lease time.. status and connection time 

[XRaySpeX]

Yes, all that is as expected for a connected device.