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How to report broadband outage

User9871
Explorer

‎03-08-2021 05:48 PM

I can’t stand the way EE make it impossible to report broadband outages.  It’s a terrible service offered when you can’t report faults.  No doubt my current outage can be blamed on a shortage of staff due to covid or the ping bridage

4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎03-08-2021 06:50 PM

Call CS on the Freephone no. (opt 3) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
pip11
Scholarly Contributor
Scholarly Contributor

‎03-08-2021 07:47 PM

Which exchange?

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to pip11

‎03-08-2021 09:15 PM

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
mikeliuk
Ace Contributor
Ace Contributor

‎03-08-2021 09:23 PM

Hi @User9871 ,

 

If you have a landline number, is the below link applicable to your situation at all?

 

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-can-i-fix-my-home-broadband...

 

HOW CAN I FIX MY HOME BROADBAND CONNECTION?

Recommended
Text EE

Text HELP followed by your landline number to 60071
(charge may apply at your standard rate)

  • We’ll run tests on your connection to find out what’s going on
  • If you need an engineer, we’ll text you in 15 minutes to book a slot
  • If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue

    Monday to Friday 8am -9pm
    Saturday & Sunday 8am -8pm

 

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