How to reactivate a sim
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
18-12-2020 11:00 PM
I have not used a sim for a few months, and now the sim is blocked or dead, it not getting any network, I can't send or receive any calls or SMS. Can this sim be alive again?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
18-12-2020 11:03 PM
@aparmar To keep your Sim card active you have to use it at least once every 179 days that’s make a chargeable call or text. After this time it will go into hibernation for a further three months and within that time frame you need to call EE to have it reactivated if it’s been longer than three months then unfortunately the sim is now dead and you’ll need a new one and the number will not be retrievable.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
18-12-2020 11:06 PM
Is it possible to get the same number again? I realised that I have that number in my Paypal account, and I cant login into my Paypal account as I cant receive an SMS code on this number.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
18-12-2020 11:14 PM
It depends. When did you last use it for a chargeable action?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
18-12-2020 11:18 PM
cant remember exactly, but couple of months, as I was using my other sim and forgot about this sim. I will call EE tomorrow and see if this can be fixed, otherwise I have call paypal and see if I can update my other number.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-12-2020 07:40 AM
Hi @aparmar.
When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity.
If you are within the 269 days please call our customer service team who will be able to help further.
Katie 🙂

- Transferring Apple watch to another phone in Archived Posts
- How do I reactivate my EE perks account in Archived Posts
- Reactivate legacy Orange PAYG (pay as you go) mobile number and PAC code in Archived Posts
- EE Perks account deactivated in Archived Posts
- reactivate ee perks account in Archived Posts