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24-04-2020 08:04 PM
I’m looking at taking out a new contract on EE but via a 3rd party. Am I able to keep my number if I stay on the same network?
24-04-2020 08:07 PM
EE won't port nos between contracts. So you need to 1st port your existing no to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.
You could alternatively "upgrade" your old contract to PAYG & then ask EE to transfer the no to your new contract.
24-04-2020 08:17 PM
24-04-2020 08:23 PM
Depends on other network's rules. They may insist you wait a while.
24-04-2020 08:26 PM
If I was to upgrade via the 3rd party as they offer that service. Would
i still be able to then keep my existing number?
apologies for all the questions.
24-04-2020 08:30 PM
Yes, that's what an upgrade is. You keep your no. & just switch contracts & plans.
17-05-2020 09:15 AM
I have bought a new phone with new plan still in EE but via carphone w, still to months to finish old contract. Wanted to pay it and switch old number to new plan asap. Firstly when I chat with EE support they told me it was possible and asked to call Billing service. Talked to another operator and I was told thats not possible. Really confused and dissapointed...
17-05-2020 09:26 AM
Good Morning @bluehiccup.
Welcome to the EE Community.
I am sorry for any confusion this may have caused.
It is not possible for our agents to port a number from EE to EE.
Katie 🙂
17-05-2020 10:48 AM
@bluehiccup : That's right, EE won't do it for you but you can do it for yourself by using the method given in https://community.ee.co.uk/t5/Porting-your-number/How-to-keep-my-number/m-p/894179/highlight/true#M6...