How to activate my amazon prime swappable

[emilyb91]

I have amazon prime video as my chosen swappable but when I try to use the app it tells me I need to subscribe? How can I activate it without having to pay?

[Chris_B]

@emilyb91  You need to text PRIME to 150 and wait for a return message that has a 

link on it that you must use to link the offer and your amazon prime account together. 

[James_B]

Hi @emilyb91,

Welcome to the EE Community. 🙂

You can activate your subscription at ee.co.uk/primevideo.

Hope this helps.

James

[Livyyc2]

When I send the text to 150 I get no link nothing just asking if I wanna cancel and then I put my number in the link online that I found on here and it says I’m ready to go but I DONT KNOW WHAT TO USE TO LOG IN! 

[James_B]

Hi @Livyyc2,

Welcome to the EE Community. 🙂

Have you activated your subscription at ee.co.uk/primevideo?

James

[Livyyc2]

Yeah and it says I’m ready to go but I don’t then know what to use to log in I tried my number and my password for my EE account as the man said I spoke to and nothing works 

[James_B]

Hi @Livyyc2,

You need to login with your Amazon account ID. This will be your email address and the password you setup.

Thanks

James

[Livyyc2]

This is what I’m confused about because I have an Amazon account just not prime so do I use that one because when I log into that it says I ain’t got prime video. 

[Jon_K]

Hi @Livyyc2.

Have you logged into the Amazon Prime Video app using your Amazon account details?

Jon

[Livyyc2]

Yeep and nothing so god knows what’s going on or what I’m doing wrong