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How long to dispatch?

blueblue
Contributor
Contributor

Hi everyone. 

 

I ordered a Note 10+ 5G instore last Friday. With the online tracker it says, "Order confirmed" and then for delivery date "awaiting confirmation".

 

Any idea what the typical timescale for delivery is likely to be? Frustratingly online it says if I order now it'll be delivered tomorrow ☹

6 REPLIES 6
Northerner
EE Community Star
EE Community Star

Hi @blueblue 

 

You will need to speak to the store about when they expect stock. Online and retail stores are different outlets.

 

Thanks




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Katie_B
EE Community Support Team

Good Afternoon @blueblue

 

Thanks for coming to the community. 

 

I can see you have been provided some great advice so far. 

 

Did the store provide you a timescale?

 

Speak soon, 

 

Katie 🙂

The store said they had no idea when it will come in!

Katie_B
EE Community Support Team

Hi @blueblue.

 

In this case I would recommend contacting the store as advised by @Northerner

 

They may be able to provide you a more accurate time scale as to when your handset will be ready. 

 

Katie 🙂

Hi @Katie_B did you not bother reading my message, the store don't have a clue when it is coming in.

 

I get that online and instore may be different time scales, but the fact EE don't even know how long it takes for stock to get from warehouse to store doesn't paint a picture of a business that is very organised!

Leanne_T
EE Community Support Team

Hi there @blueblue

 

Thanks for coming back to us.

 

The store will be in touch when your device is ready for collection.

 

Leanne.