Why can’t I track my phone

[Northerner]

Hi @Lara99 

You can track your order via EE order tracking. Alternatively you can call 150 and speak to CS.

Thanks

[Lara99]

I tried that, however when I put my order number in it came up with a message explaining that it can’t show my order details right now and I haven’t heard anything since my confirmation email days ago. Perhaps I’m too impatient haha

[Northerner]

Hi @Lara99 

Give EE a call on 150. 

Thanks

[Chris_B · Accepted solution]

@Lara99   Do you have a tracking number ?  Your order number starts with a XKN OR XKO this is not a tracking number it’s just a order number and you can not track an order with this.  But please do as @Northerner  says and call customer services as something not right if you don’t have your tracking number. 

[Leanne_T]

Morning @Lara99

Thanks for coming here 🙂

I know what it's like waiting on a new phone you just want it now!

If you can give us a call on 150 we will be able to check the order for you and give you an update 🙂

Let me know how you get on 🙂

Leanne.

[Lara99]

Hi @Leanne_T  thank you for commenting, I spoke to the customer service team earlier today and it’s all sorted now, should receive my phone between 1 and 2pm tomorrow 🙂 

many thanks, Lara 

[Leanne_T]

No problem at all @Lara99

Glad you have got this sorted.

Have fun with your new phone 🙂 😁

Leanne.