Why can’t I track my phone
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28-08-2019 06:30 PM
Solved! See the answer below or view the solution in context.
Accepted Solutions
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28-08-2019 07:03 PM
@Lara99 Do you have a tracking number ? Your order number starts with a XKN OR XKO this is not a tracking number it’s just a order number and you can not track an order with this. But please do as @Northerner says and call customer services as something not right if you don’t have your tracking number.
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28-08-2019 06:33 PM
Hi @Lara99
You can track your order via EE order tracking. Alternatively you can call 150 and speak to CS.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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28-08-2019 06:44 PM
I tried that, however when I put my order number in it came up with a message explaining that it can’t show my order details right now and I haven’t heard anything since my confirmation email days ago. Perhaps I’m too impatient haha
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28-08-2019 06:46 PM
Hi @Lara99
Give EE a call on 150.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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28-08-2019 07:03 PM
@Lara99 Do you have a tracking number ? Your order number starts with a XKN OR XKO this is not a tracking number it’s just a order number and you can not track an order with this. But please do as @Northerner says and call customer services as something not right if you don’t have your tracking number.
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29-08-2019 08:08 AM - edited 29-08-2019 08:08 AM
Morning @Lara99
Thanks for coming here 🙂
I know what it's like waiting on a new phone you just want it now!
If you can give us a call on 150 we will be able to check the order for you and give you an update 🙂
Let me know how you get on 🙂
Leanne.
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29-08-2019 04:08 PM
Hi @Leanne_T thank you for commenting, I spoke to the customer service team earlier today and it’s all sorted now, should receive my phone between 1 and 2pm tomorrow 🙂
many thanks, Lara
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29-08-2019 04:15 PM - edited 29-08-2019 04:15 PM
