How long for a replacement Sim to arrive

[DarthElmo]

I understand that in the current climate there is delays in generally everything but I ordered a replacement Sim card over a week ago and one hasn't turned up yet.. Whats the usual length of time for a SIM to be replaced?

[Leanne_T]

Hi there @DarthElmo

Thanks for coming to the community.

SIM replacements can take 2-5 working days.

If you have been waiting longer than 5 working days, please get in touch with our Mobile Care team.

Thanks.

Leanne.