How long does my number stay active if I don't use my phone?

[guy1818]

Trying to help my 87 year old mum......"How long does my number stay active if I don't use my phone?" 

She is currently using a bundle, and doesn't top up often therefore credit runs down, but how long does it stay active and can be resurrected.....if that makes sense!

Cheers 

[XRaySpeX · Accepted solution]

@guy1818 : EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.