It depends whether it is in stock or they have sold out due to being launch day. Have you been given an order number starting with xkn or 000? You will be able to track it. What did EE tell you, did they give you a delivery date?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Yes I have one that starts in 000 it just says order confirmed they said it can take up to 28days I am just really impatient and wanted to know how quick other people have arrived 😄
@Lisa07, A lot of us pre-ordered ours, so have received them, it will depend what is in stock or whether EE have to wait for some more stock to come in, which will depend when Apple send some more stock, so difficult to say, but just keep an eye on it, check the tracker, I suspect it will not take 28 days, but EE wanted to cover themselves, in case there is a delay. EE will also keep you up to date.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
I am in the same boat as you, ordered mine on Thursday and have yet to receive a concrete delivery date. However, it will almost certainly arrive before 28 days is up, the person who I spoke to on the phone this morning regarding this states they do this as standard with new releases
