How do you close an account of someone who has died

[Tucks]

Hi All

A close friend of mine died suddenly and very unexpectedly this summer. I'm helping to close down her life and EE has proved THE WORST and most difficult company to close her account on. I have been on hold for more than 30mins to an hour 3x with no joy (seriously NOT fun listening to the same clip of music for that long).

Does anybody know how to do this unpleasant and difficult task?  I would appreciate any help.

[chistery]

Hi @Tucks  and sorry for your loss.

The details for how to do this are explained here:

https://ee.co.uk/help/help-new/managing-and-using-my-account/managing-my-account/tell-us-someone-has... 

You should be able to fill out the form and someone will contact you. If you get any issues, please come back and let us know.

[Tucks]

Hi Chistery - many thanks for your speedy reply and the link, which I found very helpful. It's a pity that this process was so hard to find but thank goodness for forums! All the very best, 🙂