cancellation of dongle account

[Maggie9667]

I have tried contacting EE by phone for 2 months now to cancel my dongle account as I no longer need it as I have not been travelling.  When I call, I am told ring back tomorrow!! This is no good.  EE are continuing to bill me for a service I do not want.  Help please

[Chris_B]

@Maggie9667   Customer services extremely busy because of the current situation you don’t have to hang up just stay on the phone and someone will answer your call when they are able to.  

[Maggie9667]

 I have been trying to cancel my EE dongle account for 2 months now and every time I call the response is "Call again tomorrow". This is not good enough, particularly as I am still being billed for the account, which I no longer need.  I am a pensioner and cannot afford to continue paying for a service I no longer need.  Help please.

[Leanne_T]

Hi @Maggie9667

Thanks for coming here.

Our Mobile Care team will be able to help you cancel the contract, if you can keep trying.

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. 

Please continue to hold when calling and your call will be connected.

Thanks.

Leanne.