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How do i register a new simcard

Dj32-_
Explorer

‎29-06-2021 06:50 PM

I just recieved my simcard and ive tried every tip to register it but it wont, my old simcard registered easily in a few minutes but this time around with my new sim its taking such a long time. I tried on the my ee app but it wont recognise my number and i cant call 150 for help as im "registered on no network" any help?

0 Helpful
3 REPLIES 3
bristolian
Legend
Legend

‎29-06-2021 07:02 PM

Hi @Dj32-_ 


What was the reason for the new SIM? Is this an upgrade phone? A lost/stolen replacement? Or a brand-new connection?

 

And are you on PAYG or pay-monthly?

Dj32-_
Explorer
In response to bristolian

‎01-07-2021 07:52 AM

Just a new simcard because my old ee simcard had trouble with websites messaging it for verification and its not on any plan yet

0 Helpful
Leanne_T
EE Community Support Team
In response to Dj32-_

‎01-07-2021 07:56 AM

Hi @Dj32-_

 

Thanks for coming to the community. 

 

Did you order a replacement SIM card through your My EE account, or have you ordered a brand new pay as you go SIM and wish to transfer your number?

 

Thanks 🙂

 

Leanne.

0 Helpful