How do i register a new simcard

[Dj32-_]

I just recieved my simcard and ive tried every tip to register it but it wont, my old simcard registered easily in a few minutes but this time around with my new sim its taking such a long time. I tried on the my ee app but it wont recognise my number and i cant call 150 for help as im "registered on no network" any help?

[bristolian]

Hi @Dj32-_ 

What was the reason for the new SIM? Is this an upgrade phone? A lost/stolen replacement? Or a brand-new connection?

And are you on PAYG or pay-monthly?

[Dj32-_]

Just a new simcard because my old ee simcard had trouble with websites messaging it for verification and its not on any plan yet

[Leanne_T]

Hi @Dj32-_

Thanks for coming to the community. 

Did you order a replacement SIM card through your My EE account, or have you ordered a brand new pay as you go SIM and wish to transfer your number?

Thanks 🙂

Leanne.