How do i find out where my upgrade is

[Secretsquirrel]

I recently upgraded my son and daughters phones that are both on my account. I did them over the phone at the same time I have received one but not the other it has been a week now how do I find out what is going on with the other one thanks for any help

[Chris_B]

@Secretsquirrel   You’ll need to call customer services on 150 from a EE device