Samsung Active Watch 2

Faye_b23
Explorer

‎10-10-2020 07:30 PM

Hi, I've recently took out a Samsung Active Watch 2 as an add on to my current contract. I took this out just after the pandemic begun not knowing I'd loose hours at work. So unfortunately I am struggling to pay bills. 

Is there any way I can cancel this add on? I've had it since April but realistically can't afford it anymore 

Thanks 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎10-10-2020 09:21 PM - edited ‎10-10-2020 09:22 PM

@Faye_b23   You’ll need to call customer services about this so a payment plan can be arranged. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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James_B
EE Community Manager
EE Community Manager

‎11-10-2020 08:43 AM

Hi @Faye_b23,

 

We’re here to help our customers through this difficult time. Some of our customers will understandably be concerned about how the impact of Coronavirus will affect their livelihoods. If customers have concerns about paying their bills, they should contact us and we’ll help work out what would be best for them.

 

Please find more information on how we can support our customers and how they can contact us here:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pa...

 

James
 

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