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How do I reschedule an appointment

Heather60
Investigator
Investigator

‎03-11-2020 04:10 AM

How do I book an appointment for my line to be activated 

0 Helpful
15 REPLIES 15
Heather60
Investigator
Investigator
In response to XRaySpeX

‎03-11-2020 12:38 PM

It’s a new installation. The router wasn’t delivered on time so the original appointment came and went and I need to arrange a new appointment as I now have the router.

Get Outlook for iOS
0 Helpful
Heather60
Investigator
Investigator
In response to Leanne_T

‎03-11-2020 12:40 PM

Thank you but that link doesn’t lead to a Broadband care team.

Get Outlook for iOS
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XRaySpeX
EE Community Star
EE Community Star
In response to Heather60

‎03-11-2020 01:51 PM

Not explicitly but by taking Option 3 it leads you to that part of CS that deals with BB, which is want you want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
suejones0302
Explorer

‎03-06-2021 09:57 AM

I have an appointment with you today at 12.00. Unfortunately I am unable to make this time. Can you please confirm a later appointment today. Thank you Sue Jones

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to suejones0302

‎03-06-2021 10:15 AM

@suejones0302 : This user discussion forum can have no access to your specific account. You need to arrange this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team
In response to suejones0302

‎03-06-2021 10:56 AM

Morning @suejones0302

 

Welcome back to the community 🙂

 

If you give us a call on 0800 079 8586 our Broadband Care team will be happy to help with the appointment. 

 

Thanks. 🙂

 

Leanne.

0 Helpful