How do I report a fault with my landline?

[DH875]

Hi

How do I report a fault with my landline phone ? 

It is so frustrating I have been driven around in circles 

[XRaySpeX]

You'll need to phone CS to report a landline fault.

What is the problem with it? Have you tried it from the hidden test socket & see if it goes away?

[Profile closed]

Hi @DH875 

Welcome to the EE Community,

If you call freephone 0800 079 8586 you will be able to speak with the broadband tech team.

Thanks,

David.

[DH875]

Here we go again, I have called the number but it is for vulnerable people only.

All I want to do is report a fault on my landline - Help


Kind regards
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[XRaySpeX]

The only way to report landline faults to EE is to phone them. Just persevere.

[DH875]

What is the correct number to call ?


Kind regards

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[Leanne_T]

Hi @DH875

Thanks for coming to the community.

Our Broadband Tech team will be able to help you with your landline,  if you give us a call on 0800 079 8586. Vulnerable customers are being prioritised, but the team will be able to help you.

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Thanks.

Leanne. 

[DH875]

When you get to the correct people the service is excellent


Kind regards

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[Leanne_T]

Glad you got the help you needed @DH875

Thanks for letting us know.

Leanne.

[Firefox1701]

I have the same question:  how do I report a fault with my landline?   At the time of writing I've had no dial tone on the landline for the last 45 minutes,  and I can't believe I'm having to go to the EE forum to figure this out.

I've tried dialling 150,  and  ( aside from the fact that they charge you for listening to what I'll charitably call recorded music for ages )  there doesn't appear to be an option in any of the interminable recorded menus for reporting landline faults;   at least,  none that I can find.    You can't report landline faults online,  of course,  so 150 seems to be the only show in town,  but is there some secret to navigating your way through the recorded menus,  or at least making sure you get through to the right person when you do eventually speak to a human being?