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Upvote for 60071 landline fault reporting

DaveDr
Contributor
Contributor

‎27-10-2021 09:19 AM - edited ‎27-10-2021 09:22 AM

I'd like to comment positively on the speed and convenience of being able to simply send a text message, have tests carried out on the landline remotely, with useful text message feedback at every step, and have OpenReach teams arrive promptly to fix things. 

 

On the first occasion a new overhead line and master socket were installed to replace antiquated equipment. (Hint to readers: you may need to ignore the EE text message that says that you do not be at home for the engineer. This is often wrong - according to the engineer.)

 

On the second occasion something in the cabinet dropped off. This was fixed within hours of the team being assigned. The team even popped by to make sure everything was okay.

 

This was excellent!

3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎27-10-2021 09:22 AM

Fine when you have a phone no. for your landline. Not all Fibre users do.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
DaveDr
Contributor
Contributor
In response to XRaySpeX

‎27-10-2021 09:28 AM

Funnily enough, the broadband service was not affected by this landline fault. I have a FTTC (not FTTP) service.

 

The only time there was no internet was the hour or two when the overhead (copper) cable was being replaced and similarly when the guy was retightening the nuts in the local cabinet.

0 Helpful
Leanne_T
EE Community Support Team
In response to DaveDr

‎27-10-2021 11:01 AM

Thank you @DaveDr for taking the time to post about your experience 🙂

 

I hope you have a lovely day. 

 

Leanne.

0 Helpful