How do I report a fault with my landline?

[DH875]

Hi

How do I report a fault with my landline phone ? 

It is so frustrating I have been driven around in circles 

[Firefox1701]

P.S.:  My partner is in the same category as your father,  and yet ...

[lomekian]

PPS - I have of course attempted testing with test / master socket! (should have mentioned that)

[Christopher_G]

Hi @lomekian

Welcome to the community.

I'm sorry to hear that you've had some problems getting through.

I've sent you a private message to get some information from you.

Chris

[XRaySpeX]

---

@lomekian wrote:

I've been spending an age getting nowhere on the 150 system for my BT broadband landline.

You should be reporting that to BT not EE. Unlike EE, BT has a superb online reporting & monitoring system for landline faults.

You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are need for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual.

It is likely that the break occurs between you & the exchange, but it needs your landline provider to call out BT Openreach to fix it.

[Firefox1701]

Not that I'm an expert by any means ... I've just tried to ring you  -  getting a ringing tone but no reply;   I presume it isn't ringing your end.
How sure are you that it's the line and not the telephone itself?

[XRaySpeX]

@Firefox1701 : The probability I mention above. It could be your handset. Have you another to try?

I don't receive calls on my phone from this Community.

[lomekian]

I don't know if any of these replies are aimed at me, but the issue has been resolved now for my father.

I don't know how the others are getting on - and thanks to the earlier EE representative who sent me a PM

Matthew

[060643]

I have fault with my landline xxxxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Mustrum]

@060643  This is a public forum, you should not publish your phone number as it may attract all sorts of unwanted attention.

Have you reported the fault to CS? - Details are available in the earlier posts.

[XRaySpeX]

@060643 : Try texting HELP followed by your landline number to 60071.