How can I find out if my old number is definitely being moved to EE?

[WendyR48]

Hi Please can someone help me, I have just signed up to EE online and had my PAC code already so I gave it as I was signing up so my number could be transferred over. My SIM card has been delivered with a different number? So, I thought I maybe needed to fill in another form and tried but the PAC code isn’t working. How can I confirm my  number is being moved to EE? I tried live chat but it’s not working and because of a disability, I can’t phone. 

Thanks

[Leanne_T]

Hi there @WendyR48

Welcome to the community and EE 🙂

You will get a temporary EE number until your number transfers from the other network, you will get a text message when the number transfer has started.

Are you with us on pay as you go or pay monthly?

Thanks.

Leanne 🙂

[WendyR48]

Hi thanks for responding, I’m on pay monthly. 

[Leanne_T]

Hi @WendyR48

Thanks for coming back to me.

If you would like to get this checked, if you tap on our get in touch page here and select EE a chat option will show for you when an agent is available 🙂

The team can check when your number will transfer for you.

Thanks 🙂

Leanne.

[alisonbrown1231]

I need my EE phone number please

[Leanne_T]

Hi @alisonbrown1231

Thanks for posting 🙂

If you text NUMBER to 150 we will reply with the number. 

Leanne.