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Hive welcome home bundle order

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Nickp1873
Investigator
Investigator

on ‎06-07-2020 02:49 PM

hi there i placed a order on friday 3rd july for a hive welcome home pack no upfront cost and 13£ a month it says i would recieve it within 7 days. There has been no email or txt confirmation that its been accepted just wondering if this is normal. Thanks in advance 

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Chris_B
EE Community Star
EE Community Star

‎06-07-2020 04:01 PM - edited ‎06-07-2020 04:02 PM

@Nickp1873   You should of had something about this as it’s a add to plan. I would call customer services to find out if all is ok. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎06-07-2020 04:01 PM - edited ‎06-07-2020 04:02 PM

@Nickp1873   You should of had something about this as it’s a add to plan. I would call customer services to find out if all is ok. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Nickp1873
Investigator
Investigator
In response to Chris_B

on ‎07-07-2020 04:57 PM

Never recieved any emails but stuff arrived thanks for the reply 

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