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HiNew Sim card order

hj32
Explorer

Hi

 

My mum ordered a new sim card to upgrade to a nano size sim back on 2/11/2020. We have not received the sim yet.  The order was acknowledged by email I guess covid has slowed things  down so looking for assurance that it is on its way?

 

H

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@hj32   You should of had this by now.   Just to check EE sims are 3 in one sims so you might be able to push out the part you need on the current SIM card.  

8E6C13F7-86DD-47B2-90E8-0C49C216BE9D.jpeg

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thanks

 

I tried that before I decided to try to order a new sim but worth knowning if you have the right sim card.