Help with update - The EE Community

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Order number:

xxxxxxxxxxx

was supposed to be an update but the website had problems when I ordered it and it’s come through with a new number. Can you help? It’s my son’s phone but attached to my account.

2 REPLIES 2

Hi @MitchellSaintJ

You best call EE CS on 150 tomorrow to ensure you haven't taken out a new line and phone by mistake.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

thanks!

The website was glitching when I started the update then it started bugging again at the end. When I checked online there were others with the same issues but it sorted itself out. Thought it was ok until the phone arrived with new sim & number.

oh the fun of the internet 😁