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HelloReturning phone timeline

TaliaJones95
Visitor

‎17-12-2019 04:54 PM

Hello

 

My phone was signed for by the warehouse on Monday morning; I phoned up on Monday afternoon and I was told that I would receive a text from EE within 24 hours but I have still not received anything.

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎17-12-2019 05:55 PM

Hi @TaliaJones95 

 

You need to speak to Carphone Warehouse as they arranged your contract.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
TaliaJones
Explorer
In response to Northerner

‎17-12-2019 07:18 PM

Hello.

 

My contract was set up with EE directly not with car phone warehouse 

Chris_B
EE Community Star
EE Community Star
In response to TaliaJones

‎17-12-2019 07:33 PM

@TaliaJones   Once EE have fully processed the returned device and have checked everything is ok with it you’ll be informed.  This can take a few days so you need to be patient. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful