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Hawawei unlock Sim code asked for 3 weeks ago still waiting

Vellatutchai
Explorer

‎16-06-2021 10:11 AM

 
3 REPLIES 3
Leanne_T
EE Community Support Team

‎16-06-2021 10:39 AM

Morning @Vellatutchai

 

Thanks for coming to the community. 

 

Did you request the unlock code by calling our Mobile Care team or through your My EE account? 

 

Speak soon 🙂

 

Leanne.

0 Helpful
Vellatutchai
Explorer
In response to Leanne_T

‎16-06-2021 05:26 PM

Yes I rang and requested it.  My P30 pro is dual Sim but I can only use one Sim.

They told me on phone I would receive an email in 10 days

0 Helpful
Leanne_T
EE Community Support Team
In response to Vellatutchai

‎16-06-2021 05:35 PM - edited ‎16-06-2021 05:37 PM

Hi @Vellatutchai

 

Thanks for coming back to me. 

 

If you have not received the email, please get back in touch with our Mobile Care team, they will get this looked into for you 🙂

 

Let me know how you get on. 

 

Leanne.

0 Helpful