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Haven't received my phone!!!!!!!!

Dianass
Explorer

Hi so I placed an order for an early upgrade on 29th of April I got a confirmation email saying estimated delivery is on April 30th the money was taken out both the phone cost witch was £50 and an early upgrade fee and I still haven't received any other emails it has been 2 weeks already I tried tracking it but it says it can't show me. It was iPhone 11 yellow could someone please help! 

11 REPLIES 11
James_B
EE Community Manager
EE Community Manager

Hi @Dianass,

 

We aim to dispatch your order within one day, but it may take a little time for the courier to schedule your delivery slot.

 

Thanks

 

James

Ok thank you

Sent from my Huawei phone