Yesterday I upgraded my phone contract. My current phone (the one being upgraded) is now on the new 5G contract/plan (4GEE), confirming that the contract/plan is in effect.
Now I just need the phone I paid for and will be paying for as part of the 24-month contract.
Yesterday I specified in the upgrade/delivery form that the delivery address should be [Address #2, my mother's house].
My billing address is still [Address #1, my home].
The confirmation email I received yesterday from EE clearly states that the delivery address for my new phone will be [Address #2, my mother's house].
Today DPD tried to deliver my phone to [Address 1, my home]. Why?! How can EE or DPD get an address wrong?
I can't access [Address #1, my home] because of the COVID-19 lockdown.
In DPD's delivery options (via the link in the text they sent), the "Deliver to an alternative address" option can't be changed and is displayed as "Unavailable for this parcel". Why?
What am I supposed to do? How can I get DPD to deliver to [Address #2, my mother's house]?
When I select 'Give us a call' on EE's site (via the 'How to track your order' link in the email from EE) it says "Closed" and all the call available times are "11.02 am - 11.02 am" for Mon to Fri, and Sat, and Sun.
So how am I supposed to resolve this? When can I call customer service?
