Haven't received my phone!!!!!!!!

[Dianass]

Hi so I placed an order for an early upgrade on 29th of April I got a confirmation email saying estimated delivery is on April 30th the money was taken out both the phone cost witch was £50 and an early upgrade fee and I still haven't received any other emails it has been 2 weeks already I tried tracking it but it says it can't show me. It was iPhone 11 yellow could someone please help! 

[James_B]

Hi @Dianass,

Welcome to the EE Community. 🙂

Which memory size did you choose?

Thanks

James

[Dianass]

I got the 64 gb one thank you 

Sent from my Huawei phone

[James_B]

Hi @Dianass,

It looks like that model is in stock.

Please get in touch with Customer Care so we can take a quick look at your order.

Thanks

James

[Laurapatpat]

Hi 

Did you get in contact with them? i've got the same issue so will have to ring tomorrow but wanted to know what they had said. 

Thanks

[Dianass]

So I had to ring them and they said that for some reason the order was canceled. I don't know why they didn't t know why either even though my payment gone through. I didn't get any emails saying that it was canceled so it's still a big mystery. So they apologized asked if I still wanted the phone and said that I will get it delivered tomorrow so fingers crossed I hopefully will get it. 

Sent from my Huawei phone

[Jon_K]

Hi @Dianass.

Thanks for coming back to let us know this.

I'm sorry to hear it had been cancelled.

Let us know when your order arrives 🙂

Jon

[Dianass]

It's still hasn't arrived yet I haven't received any emails from dpd I'm so
confused I have the confirmation email saying it will be here today but
nothing else. What happened?

[James_B]

Hi @Dianass,

Your local courier may be busier than usual at the moment.

DPD will send you a text message with tracking details as soon as they are able to confirm your delivery slot.

Thanks

James

[Dianass]

Ok so should I wait a couple of days?  I thought it was going to come today cos that's what it said on the email

Sent from my Huawei phone