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Haven’t received my phone

RajinaK789
Explorer

Hello

 

i ordered my upgraded phone over the phone on the 23/09/21 and paid £20 for the phone plus £6 for delivery and I still haven’t received my phone and I was told I would definitely receive it next day 24/09/21 and I still haven’t got anything 

3 REPLIES 3
Katie_B
EE Community Support Team

Hello @RajinaK789

 

Thanks for coming to the community. 

 

What phone did you order?

 

Please also provide colour and memory size so I can check our current stock level. 

 

Katie 🙂

Iphone 11 white 128gb

Leanne_T
EE Community Support Team

Hi @RajinaK789

 

Thanks for coming back to us. 

 

This mode is currently showing Available to order, order now. We’ll deliver to you as soon as we receive stock.

 

You will receive a text from DPD, by 8pm the day before your delivery, to confirm that it's on its way.

 

Thanks.

 

Leanne.