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Green Network light

Loki2
Investigator
Investigator

‎14-09-2020 06:15 PM

Hi, I have been looking but can find no straight answer to why the network light on my EE 4GEE router has changed from solid blue to solid green - along with a massive drop in speed, restarted, reset, spoken to EE - who expressed amazement that I get a signal at all (I've had two years' worth of 10Mb with no problems until Thursday!)  My EE phone, sitting beside the router delivers exactly that.

 

So, what does a steady green network light actually mean?

 

Any info very gratefully received!

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎14-09-2020 06:33 PM

@Loki2   The device isn’t picking up 4G have you tried restarting the device?  Switch it off for 30+ seconds then back and and see what it does. 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Loki2
Investigator
Investigator
In response to Chris_B

‎14-09-2020 06:46 PM

Hi Chris, thanks for the response.  I feared that might be the case.  Yes, multiple restarts and one reset under instruction from EE and it is staying green...

0 Helpful
wardi
Star Contributor
Star Contributor
In response to Loki2

‎14-09-2020 07:14 PM

Loki2.. I have a 4GEE router - when a similar thing happened to me a while back there was a problem in my area.  The internet speed dropped quite dramatically but didn't disappear altogether.  Try putting your postcode into the Network Status Checker and see if there's a problem in your area.

 https://myaccount.ee.co.uk/networkchecker/checkservice

0 Helpful