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Got confirmation email but item not dispatched 2 days later

Breadbin1
Investigator
Investigator

‎24-02-2021 02:08 PM

I ordered a Samsung galaxy smart watch 3 45mm in black 2 days ago, and since I ordered it late, I assumed it wouldn't be dispatched until the next day, but the tracking dosent tell me anything, and I have no emails or texts further

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎24-02-2021 02:48 PM

@Breadbin1   Have you checked in your spam folder ?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Breadbin1
Investigator
Investigator
In response to Chris_B

‎24-02-2021 02:53 PM

Yep

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Christopher_G
EE Community Support Team
In response to Breadbin1

‎24-02-2021 03:58 PM

Hi @Breadbin1

 

Welcome to the community.

 

Did you order over the phone, live chat or internet?


Chris

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Breadbin1
Investigator
Investigator
In response to Christopher_G

‎24-02-2021 06:23 PM

I ordered over the Internet

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Christopher_G
EE Community Support Team
In response to Breadbin1

‎24-02-2021 06:32 PM

OK, thanks, @Breadbin1. You should have received a confirmation email.

 

I'd recommend speaking to our Mobile Care team so that they can check the order for you.

 

Let us know how you get on.


Chris

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