Got a successful email but no upfront was taken

[Jon_K]

Hi @Caoimhe.

Welcome to the community.

When did you place your order?

Have you tried tracking your order using our online order tracker?

Jon

[Caoimhe]

My online tracker isnt working i placed it yesterday but worried as money didnt come out of bank

[Jon_K]

Thanks @Caoimhe.

The tracker should update when there has been movement on your order. If you'd like to double check everything has gone through, I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon

[Caoimhe]

Currently on hold thank you.