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Got a new payg sim and moblie data not working

bournethesaw
Visitor

So I'm in the UK, and my phone shows that I have signal of 4G but there're no data coming in. Every single app that uses internet shows connection timed out a while after I open them. I've been searching the issue for a while, and I found there's a content lock thing, but I can never find it following directions from other topics.

I've tried to call 150 twice and only got response once. I really don't know what's going on.

 

Can anyone help? Thanks.

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@bournethesaw  With PAYG you will need to call customer services to request to have content lock removed.  Content lock will only impact social media apps and all age related content on the Internet,  

 

 Can you access the internet ok ?  

do you have a data allowance?    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.