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Happyfeetali93
Investigator
Investigator

‎18-09-2021 12:53 PM

So since I've gotten this phone which is the replacement for the one I had before . I haven't been with EE for long. 

 

I have had major issues with this phone from overheating on facetime and when it's charging to calls being cut off and now this morning I woke up to the call I was on last night saying hanging up but also said ongoing. I tried to hang up myself but nothing happened and now I've just restarted the phone and listened to my voicemail but it was breaking up and went all crackly . Has anyone had any issues like this if they had this phone before 

0 Helpful
4 REPLIES 4
Jon_K
Former EE Employee

‎18-09-2021 03:00 PM

Hi @Happyfeetali93.

 

Welcome to the community.

 

When did you get this replacement?

 

Was it through insurance?

 

Jon

0 Helpful
Happyfeetali93
Investigator
Investigator
In response to Jon_K

‎18-09-2021 03:36 PM

Last month I got the replacement. Getting a new replacement tomorrow after chatting with EE today. 

0 Helpful
Jon_K
Former EE Employee
In response to Happyfeetali93

‎18-09-2021 03:40 PM

Thanks for letting us know, @Happyfeetali93

0 Helpful
Happyfeetali93
Investigator
Investigator
In response to Jon_K

‎18-09-2021 03:42 PM

I have a feeling though I will be getting the same problems. So if anyone has any recommendations on a phone that they know is reliable and at a similar price plan (£31 a month) that would be great 

0 Helpful